Shipping policy

Shipping Policy

Lotus Day Spa Ltd (trading as Elemis at Lotus Spa) are not liable for any import duties or customs charges and restrictions your parcel may be subject to. We will endeavour to meet all delivery obligations outlined below; however, we are not legally bound and are not responsible financially or otherwise if these are not met.

Lotus Day Spa Ltd (trading as Elemis at Lotus Spa) do not accept responsibility for any loss or damage that occurs to parcels within the care of NZ Couriers or DX mail.

Delivery Times

All delivery times quoted are approximate and should be used as a guide only. We endeavour to process your gift vouchers (electronic or mailed copy) on the purchase date, with electronic vouchers being emailed within 48 hours and mailed gift vouchers being delivered within 5 working days. All delivery times quoted are approximate and should be used as a guide only. We endeavour to pack your order on the purchase date, and depending on the time of day, we aim for overnight delivery. If the purchase is after the daily courier run arrival time, your products will be a two-day delivery with courier pickup on the next available working day. Delivery is free for all product orders within NZ and are sent by NZ Couriers. If you order is placed prior to 11am, we can have your order to you within 3 days (beyond 20kms of Christchurch). If your order is within 20kms of the Spa, we can offer same day delivery (dependent on availability). If your order is made on a Friday or during the weekend, your order will be picked up by courier on the next working day.